Last updated: September 2, 2026
Smart Medical Services operates the smart-medicalservices.com website and related mobile/web applications (collectively, the "Service"), which provide healthcare and medical insurance management services.
This page informs visitors and users about our policies regarding the collection, use, disclosure, and protection of Personal Information when you use our Service.
If you choose to use our Service, you agree to the collection and use of information in accordance with this Privacy Policy. The Personal Information we collect is used to provide and improve the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at smart-medicalservices.com, unless otherwise defined in this Privacy Policy.
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email address, and postal address. The information that we collect will be used to contact or identify you and to provide our services.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.
Our website uses these "cookies" to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals due to the following reasons:
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We retain Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Active account data | Retained while your account is active and you use the Service |
| Insurance and claim records | Retained as required by applicable healthcare, insurance, and legal regulations |
| Log data and technical data | Typically retained for up to 12 months, unless needed for security or legal purposes |
| Support and communication records | Retained for up to 3 years after the last interaction, unless a longer period is required by law |
When Personal Information is no longer needed, we will securely delete or anonymize it in accordance with our internal data retention procedures and applicable laws.
Depending on your location, you may have the right to access, correct, request deletion of, restrict processing of, or receive a copy of your Personal Information.
How to request data deletion:
We will verify your identity before processing deletion requests. We aim to respond within 30 days of receiving a valid request.
We may retain certain information where required by law (e.g., insurance claims, financial records, audit logs) even after account deletion. Once deleted, data cannot be recovered.
If you are a parent or guardian and believe your child under 13 has provided us with personal information, contact us immediately and we will delete it from our servers.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
If you have any questions or suggestions about our Privacy Policy, or wish to exercise your data rights, do not hesitate to contact us: